Tuesday, August 16, 2005

How to Successfully Complain to a Call Center

In recent years the way we deal with customer care departments has changed. We now live in the age of the call center. Tactics that were once successful for redressal of our complaints in an actual retail shop no longer work in this new environment. The rules of the game have changed and we all need to adapt new tactics. Here's an H2G2 entry that teaches us how to successfully complain to a call center.

1 comment:

Kapil said...

A few months back Mid-Day had an article on how to successfully tackle phone calls from such call centres trying to sell credit cards, loans etc.

It was hilarious on how you could play funny and make sure they never called you back on that CALL list atleast!